Refund policy

Refund & Returns Policy

We want you to love your LED Picture Curtain. If something is not right, we will fix it.

14-day returns
- You can request a return within 14 days after your order is delivered.
- To be eligible, the curtain must be in like-new condition: not cut, modified or damaged, with all parts (curtain, controller, power adapter, remote, hooks) and the original packaging.
- Return shipping is paid by the customer, unless the item arrived damaged, defective or wrong (see below). We recommend a tracked shipping service; we cannot refund returns that are lost on the way back to us.
- Once we receive and inspect your return, we refund the price of the returned item(s). The original shipping fee is not refundable.
- Items that are used and damaged, missing parts, or returned without approval cannot be refunded.

Damaged, defective or wrong item
- Please check your order when it arrives. If anything is damaged, does not light up, or is not what you ordered, contact us within 7 days of delivery with your order number and a short photo or video of the issue.
- We will send you a free replacement part, a free replacement curtain, or a full refund. In most cases you will not need to send the item back.

Cancellations
- Orders are packed fast. You can cancel within 12 hours of placing your order, or any time before it ships, whichever comes first. After that, please use the return process.

Lost or late orders
- If your tracking has not updated for 10 days or your order has not arrived within 30 days of shipping, contact us and we will help, including a reshipment or refund where the parcel is confirmed lost.

How to start a return
- Contact us with your order number and the reason for the return. If the return is approved, we will email you the return address and instructions. Items sent back without approval will not be accepted.
- Please contact us before opening a dispute or chargeback with your bank; we resolve almost every issue faster directly.

Exchanges
- Want a different size? Contact us. We will help you return the original item and place a new order for the size you need.

Refunds
- Approved refunds go back to your original payment method. Your bank or payment provider may need 5-10 business days to post it.

European Union and United Kingdom customers
- If you are a consumer in the EU or UK, you have the right to cancel your purchase within 14 days of receiving it without giving a reason. Tell us within those 14 days, then send the item back within 14 days of telling us.
- You pay the direct cost of returning the item. We refund the item price and the standard delivery cost you paid within 14 days of receiving the item back (or proof that you sent it). Extra cost for express delivery is not refunded.
- This does not affect your statutory rights for faulty or not-as-described goods.

This policy does not limit any rights you have under applicable consumer protection laws.

Contact
For returns, cancellations, damaged items or any question, contact us at turboglow@gmail.com or through the Contact page on our website.