14-day returns
If your curtain is not right for your home, you can request a return within 14 days of delivery.
What can be returned
- The curtain must be in like-new condition: not cut, modified or damaged.
- All parts included (curtain, controller, power adapter, remote, hooks) in the original box.
- Return shipping is paid by the customer. The original shipping fee is not refundable.
How to start a return
- Email us at turboglow@gmail.com with your order number and the reason.
- We reply with the return address and instructions. Please do not send anything back before contacting us.
- Pack everything in the original box and use a tracked shipping service.
Refunds
Once we receive and check your return, we refund the item price to your original payment method. Your bank may need 5–10 business days to post it.
Damaged or faulty?
If your curtain arrives damaged, a section of lights does not work, or you received the wrong item, email us a photo or short video within 7 days of delivery. We will send a free replacement or a full refund, in most cases with no return needed.